[C3] Charges for some customers who continuously run ETC on the Gaikan Expressway and [E14] Keiyo Road
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- Press Release Kanto Regional Head Office
- [C3] Charges for some customers who continuously run ETC on the Gaikan Expressway and [E14] Keiyo Road
July 6, 2018
East Nippon Expressway Co., Ltd.
Kanto Regional Head Office
NEXCO EAST Kanto Regional Head Office (Saitama City Saitama) manages, C3 Gaikan Expressway E14 Keiyo Road For some customers who continuously ran on ETC, C3 It turned out that Gaikan Expressway did not reflect the toll charge and accidentally charged more than the toll charge that it should have originally applied.
In the future, we will refund the refund after investigating the target drive.
We deeply apologize for any inconvenience caused.
1 Target run
(1) Target period
From Saturday, June 2, 2018 to Tuesday, July 3, 2018
(2) Target section
Some customers who have run one of the following patterns 1, 2 and 3 at ETC
- pattern 1
Keiyo Road In-bound line, go inside the outer ring road via the "Keiyo JCT"
(Gateway for refund)
First run entrance Funabashi Main Line going In-bound, Funabashi going In-bound, log going In-bound － Exit Keiyo JCT going In-bound Second run entrance Outer Ring Keiyo JCT Second Refund target Exit Ichikawa Chuo, Matsudo, Misato Chuo, Soka Daiichi, Kawaguchi Higashi, Kawaguchi JCT Daiichi, Kawaguchi Chuo (Driving example) Normal car / ETC normal charge
Keiyo Road "Funabashi Main Line going In-bound" ⇒ "Keiyo JCT going In-bound",
Outer Ring Road "Outer Ring Keiyo JCT No. 2" ⇒ When traveling on "Misato Chuo"・ False) Outer Ring Road "Outer Ring Keiyo JCT No. 2" ⇒ "Misato Chuo": False claim 1,020 yen
・ Correct) Outer Ring Road "Outer Ring Keiyo JCT No. 2" ⇒ "Misato Chuo": Original claim 510 yen
- Pattern 2
Take the Keiyo Road In-bound line from the outer ring road via the Keiyo JCT
(Gateway for refund)
First run entrance Kawaguchi Chuo, Kawaguchi JCT Daiichi, Kawaguchi Higashi, Soka Daiichi, Misato Chuo, Matsudo, Ichikawa Chuo Refund target Exit Outer Ring Keiyo JCT Second Second run entrance Keiyo Ichikawa In-bound － Exit Shinozaki going In-bound, Shuto Expressway going In-bound (Driving example) Normal car / ETC normal charge
Outer Ring Road “Misato Chuo” ⇒ “Outer Ring Keiyo JCT No. 2”
Keiyo Road “Keiyo Ichikawa In-bound” ⇒ “Shinozaki In-bound”・ False) Outer Ring Road “Misato Chuo” ⇒ “Outer Ring Keiyo JCT Second”: Wrong claim 1,020 yen
・ Correct) Outer Ring Road “Misato Chuo” ⇒ “Outer Ring Keiyo JCT Second”: Original claim 510 yen
- Pattern 3
Take the Keiyo Road In-bound line from the inner ring road via the Keiyo JCT
(Gateway for refund)
First run entrance Takaya JCT, Ichikawa Minami Refund target Exit Outer Ring Keiyo JCT Daiichi Second run entrance Keiyo Ichikawa In-bound － Exit Shinozaki going In-bound, Shuto Expressway going In-bound (Driving example) Normal car / ETC normal charge
Outer Ring Road “Takaya JCT” ⇒ “Outer Ring Keiyo JCT Daiichi”
Keiyo Road “Keiyo Ichikawa In-bound” ⇒ “Shinozaki In-bound”・ False) Outer Ring Road "Takaya JCT" ⇒ "Outer Ring Keiyo JCT Daiichi": Incorrect claim 1,020 yen
・ Correct) Outer Ring Road "Takaya JCT" ⇒ "Outer Ring Keiyo JCT Daiichi": Original claim 270 yen
(3) Number of cases
Approximately 20,000 cases (for ordinary cars: 100 yen to 750 yen per run)
2 How to refund
We will refund the difference to the customer who made the wrong bill by the following method.
(1) Customers who use ETC credit cardsWe will refund the difference by deducting from the amount spent, through the credit card company used when the customer passed. For customers who have used the ETC mileage service return amount, we will refund it by returning the difference to the ETC mileage service return amount you used.
(2) Customers who have used ETC Corporate Card
We will refund you by adjusting the difference from the billed amount.
3 Cause
There was a setting omission in the program that determines the driving order in the distance fare system on the outer ring road.
4 Recurrence prevention measures
We will further strengthen the check system in the program setting and strive to prevent recurrence.
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