Apology for Expressway user questionnaire (traffic census) questionnaire survey

East Nippon Expressway Co., Ltd., Central Japan Expressway Co., Ltd., West Japan Expressway Co., Ltd. In the questionnaire survey about Expressway using the Internet conducted from, I was informed that data was encrypted, but it is necessary for data encryption There was an error in the SSL processing (encryption processing) settings, and among the answers received during this period, 16,712 people were communicating without being encrypted.

In this survey, answer get more of address, name, age, gender, Expressway use has been the car of the license plate, Expressway had been our answer usage of.

The system was corrected today at 10:35 am, and the questionnaire survey is properly performing encryption processing.

We have not confirmed the fact of data leakage due to this, but we would like to apologize to the target customers as soon as possible to explain the circumstances.

In addition, the data that has already been completed and saved will be protected.

In the past, we have established internal rules regarding the handling of information, not limited to our customers' information, and have been working on strengthening the management system, but we take this matter seriously and will not cause such a situation in the future. We will further ensure proper management of information, such as education and training of information protection for employees.

We sincerely apologize for all the inconvenience caused.

お問い合わせ先
　東日本高速道路株式会社 経営企画部経営計画課
　03-3506-0111（代表）
　中日本高速道路株式会社 経営企画部経営企画チーム
　052-222-1620（代表）
　西日本高速道路株式会社 経営企画部経営企画室
　06-6344-4000（代表）