I used different ingredients from the menu
Apology and news regarding

East Nippon Expressway Co., Ltd. has received a series of reports regarding the display of foodstuffs, etc., and in the service area / parking area (SA / PA) within the business area, about the menu to be provided and all products such as souvenirs , We are conducting a survey (all product survey) based on the guidelines on food labeling by the Consumer Affairs Agency.

We are pleased to inform you of the fact that we now offer food using ingredients that are different from those displayed on the menu. We deeply apologize for any inconvenience caused to our customers.

We will continue to investigate other products as well, and will make further efforts to prevent future recurrence and further strengthen our food quality control system.

1 facts found to date

In "Tsukuba Chidori Oyakodon" (sales price: 680 yen (tax included)), the use of "Tsukuba chicken", which is different from the menu display "Tsukuba Chidori", was discovered.

Sales store: Joban Expressway Minori parking area (Out-bound line: towards Mito)
Business: NEXCO-East Retail Co., Ltd.
Sale period: From Friday, October 18, 2013 to Thursday, November 7
Sales volume: 242 meals

2 Cause of occurrence

When introducing the new menu, the business operator placed an order for "Tsukuba local chicken", but the product had already been discontinued, and as a result, "Tsukuba chicken" was delivered. As a result of conducting a survey on all products, it was found that the sales person recognized the discontinuation of "Tsukuba local chicken" and the use of different ingredients. This is caused by the lack of recognition of food ingredients by the business operators and the lack of confirmation of delivered items.

3 Recurrence prevention measures

When introducing a new menu or changing the ingredients to be used, the store manager of the business operator carefully discusses with the ingredients supplier and confirms the origin of the ingredients, the name of the ingredients, etc. in advance. Will prevent the sales person from being unaware of the ingredients and checking the delivered items.

4 Customer contact

　株式会社ネクスコ東日本リテイル 営業第四課
　電話：03-5405-7888
　時間：9：00～18：00（土日祝除く）