Occurrence of some errors in transit adjustment fees due to suspension of traffic
− We apologize for any inconvenience caused to our customers −
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- Important notice to customers
- Occurrence of some errors in transit adjustment fees due to suspension of traffic
October 1, 2012
East Nippon Expressway Co., Ltd.
Hokkaido Regional Head Office
NEXCO EAST Hokkaido Regional Head Office (Sapporo Atsubetsu-ku) manages Do-O Expressway in Takigawa toll gate, along with the closures as described below, the error might have occurred in transit adjustment charge of some of our customers ..
We deeply apologize for any inconvenience caused to our customers.
Outline of occurrence
From 14:08 to 16:20 on Sunday, September 30, 2012, due to the suspension of the Do-O Expressway Takigawa IC ⇒ Fukagawa JCT (Asahikawa direction), some customers at the general lane at the Takigawa toll gate exit Since the wrong transfer certificate was given to the customer, there was a possibility that the transfer adjustment fee would be incorrect.
Customers who may have an error in transit adjustment fees
Those who have transited due to the connection certificate issued in the general lane at the exit of Takigawa Toll Gate due to the above traffic closure.
In addition, if you are transited by ETC, the fare will be processed correctly.
Requests to customers
We sincerely apologize for any inconvenience, but please contact our Customer Center.
After confirming the usage status described on your receipt, if there is an error in the transfer adjustment fee, we will correct it to the regular fare.
For information on how to calculate the transfer adjustment fee, please refer to "Q3. Please tell me about the fare adjustment when you get off the Expressway due to suspension of traffic and transfer again. You can also check
NEXCO EAST Customer Center