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Remaining number of highway card "End of transfer to ETC"
Notice of "end of refund"

Return to search results for important information to customers

"Reassignment to ETC" of the remaining number of highway cards ended on January 27, 2013.
"Refund" of the remaining number of highway cards ended on March 31, 2016.

Updated on January 4, 2017

Regarding the highway card (Hika) that has been terminated as of March 31, 2006, the number of remaining highway cards is
(1) "Transition to ETC" (registration to "Hiker/prepayment" balance management service)
(2) " Refund (Transfer to financial institution account)
We have carried out the procedure, but this time we will finish the procedure as follows. If you have a highway card, please complete the procedure as soon as possible.

1 end date

(1) Distribution end date: Sunday, January 27, 2013
(2) Refund end date: March 31, 2016 (Thursday)

  • The transfer of the remaining number of highway cards to ETC has ended on January 27, 2013. The refund will be terminated on March 31, 2016 (effective postmark on the day). Refunds cannot be made after the end of refund date, so if you have a highway card, please complete the procedure as soon as possible.

2 How to apply for refund

Image of dedicated envelope sample
  • In the information on the toll booth, service area, and parking area, Please receive the application form (in the dedicated envelope).
    Also," Charge payee display [PDF: 98KB] You can replace it with a dedicated envelope by printing "," and pasting it on your envelope.
  • Please fill out the "Highway Card Refund Application Form".
  • Enclose the application form and the highway card you filled in in 2. in a special envelope (or your own envelope with the "Chargeee Payment Display" printed and affixed to it). Registered mail Please send it in.
    *Because it is a cash voucher, please be sure to send it to the post office counter.
  • Approximately 3 weeks to 1 month later, the refund amount calculated by the specified formula will be transferred to the customer's financial institution account. When the transfer is completed, we will send you a “Transfer Result Notification” by mail.

3 Frequently Asked Questions

Q1 How is the refund amount calculated?
Answer
Calculate using the following formula.
Refund amount = number of remaining highway cards x (sales amount / face value) * Rounding up fractions less than 1 yen

Example 1
In the case of unused 50,000 yen tickets (sales amount 50,000 yen, face value 58,000 yen, unused balance 58,000 yen)
The remaining 58,000 yen x (sales amount 50,000 yen / face value 58,000 yen) = 50,000 yen will be refunded.

Example 2
When the unused balance of a 10,000 yen ticket (sales price 10,000 yen, face value 10,500 yen) is 5,000 yen
We will refund the remaining number of 5,000 yen x (sales amount of 10,000 yen / 10,500 yen) = 4,762 yen.

Q2 Do you accept refund requests at toll booths or service areas/parking areas?
Answer
At the toll booth, service area, and parking area information, special envelopes are distributed, but refund applications are not accepted. We apologize for the inconvenience, but please send the highway card with the specified application form to the registered registered mail envelope (paid by the payee).