In the HDI-Japan “Inquiry Desk Rating Survey”
Received “three stars” for 12 consecutive years

NEXCO EAST (Chiyoda-ku, Tokyo) has received the highest rating of "three stars" for the 12th consecutive year in HDI-Japan's 2023 Inquiry Point Rating Survey.
Based on our group management policy of ``putting the customer first and improving safety, security, comfort, and convenience,'' we have been able to receive this evaluation as a result of our sincere efforts to respond to customer inquiries. We believe that it is a good thing. At our customer center, which is our point of contact for inquiries, we are working to improve the quality of our customer service by listening to and responding to customer feedback 24 hours a day, 365 days a year.
NEXCO EAST will not be satisfied with the evaluations we have received so far, and will continue to put our customers first and engage in sincere dialogue with them.

～Awarded for 12 consecutive years～

Evaluation by HDI-Japan

• We welcome customers in a bright and positive manner and are ready to provide prompt support.
• We respond flexibly to suit the tempo and atmosphere of the conversation.
• He is quick and efficient while keeping pace with customers, so the entire response is organized in a compact manner.
• No matter the situation, he never lacks politeness, which gives a sense of security.
• I was able to quickly talk to the person in charge and was able to smoothly resolve the issue.
• They are highly conscious of keeping the burden on customers to a minimum and providing accurate information.
• You can get convincing information with just one inquiry.
• It is a center that you can always rely on with peace of mind, and is able to provide full satisfaction to its customers.

HDI

Established in the United States in 1989. The world's largest membership organization for IT support services.
The organization that established the world's first international call center international certification system. HDI-Japan was established in 2001.

NEXCO EAST Customer Center