In the HDI-Japan "Inquiry Desk Rating Survey"
Received 3 stars for 11 consecutive years

NEXCO EAST (Chiyoda-ku, Tokyo) has received the highest rating of "three stars" for the 11th consecutive year in the HDI-Japan 2022 inquiry window rating survey.
Based on the group management policy of "putting customers first and improving safety, security, comfort, and convenience," we have been earnestly addressing inquiries from customers, which led to this evaluation. I believe that At the Customer Center, which serves as a point of contact for inquiries, we are striving to improve the quality of our customer service by listening to and responding to customer feedback 24 hours a day, 365 days a year.
NEXCO EAST will not be satisfied with the evaluation so far, and will continue to put customers first and sincerely engage in dialogue with customers.

~ Awarded for 11 consecutive years ~

Evaluation by HDI-Japan

• Promptly responds to customer questions in a polite and polite way of speaking.
• Answers are well organized and easy to understand.
• They work with customers to solve problems, provide as much information as possible even for inquiries outside their jurisdiction, and give the impression of being cooperative and sincere.
• It is easy to connect to the phone and you can receive support without waiting.
• Even if there is a hold, it is short, and the information that the customer wants to know is immediately provided, leading to early problem resolution.
• The customer's needs are well met with the point-to-point approach to resolution.

HDI

Established in the United States in 1989. The world's largest membership organization for IT support services.
The organization that established the world's first international call center international certification system. HDI-Japan was established in 2001.

NEXCO EAST Customer Center