For customers who used ETC on Expressway on Wednesday, March 19, 2025
About fees
- Corporate Top
- Notice
- Important notice to customers
- Regarding charges for customers using ETC on Expressway on Wednesday, March 19, 2025
March 21, 2025
East Nippon Expressway Co., Ltd.
Kanto Regional Head Office
Due to a system failure caused by snowfall, some customers using ETC at the following toll gates managed by NEXCO EAST Kanto Regional Head Office (Saitama City, Saitama Prefecture) were unable to correctly charge tolls.
If you have any concerns, please let us know by contacting us through the inquiry form on our website or contact our Customer Center.
1. Eligible customers
| Road name | Fee Station | Toll gate transit time |
| Kita-Kanto Expressway | Utsunomiya Kamisukawa (exit) |
Wednesday, March 19, 2025 5:25 |
| Kita-Kanto Expressway | Ota Tsuyoshido (Exit) |
Wednesday, March 19, 2025 From 6:36 to 7:12 |
| Joban Expressway | Mitokita Smart (Exit) |
Wednesday, March 19, 2025 7:39 to 8:20 |
| Kan-Etsu Expressway | Miyoshi Smart (Exit) |
Wednesday, March 19, 2025 From 8:44 to 9:35 |
| Kan-Etsu Expressway | Tokorozawa (Exit) |
Wednesday, March 19, 2025 From 9:19 to 9:52 |
| Gaikan Expressway | Misato Minami (Entrance) |
Wednesday, March 19, 2025 From 6:29 to 6:34 |
| Gaikan Expressway | Toda Nishi (Entrance) |
Wednesday, March 19, 2025 8:59 to 10:18 |
| Gaikan Expressway | Wako Kita Daiichi (Entrance) |
Wednesday, March 19, 2025 From 9:12 to 10:28 |
| Gaikan Expressway | Outer Ring Road Urawa (Entrance) |
Wednesday, March 19, 2025 From 9:41 to 9:46 |
| Gaikan Expressway | Kawaguchi Central (Entrance) |
Wednesday, March 19, 2025 10:11 to 10:26 |
| Tohoku Expressway |
Hasuda SA Smart (In-bound) (Exit) |
Wednesday, March 19, 2025 10:15 to 10:40 |
| Ken-o Expressway |
Okegawa Kitamoto (Exit) |
Wednesday, March 19, 2025 8:28 to 9:00 |
| Ken-o Expressway |
Inashiki (exit) |
Wednesday, March 19, 2025 11:58 to 12:01 |
| Ken-o Expressway |
Ushikuami (Exit) |
Wednesday, March 19, 2025 From 12:01 to 12:06 |
2. Requests to Customers
If you are afraid, please let us know from our website inquiry form "About tolls, discounts, and ETC communication errors on the Expressway" after use "" or contact the Customer Service Center. Thank you.
3. Contact Information
・Contact form
https://www.e-nexco.co.jp/contact/contact.html
・ NEXCO EAST Customer Center (24 hours)
TEL: 0 570-024-024 or TEL: 03-5308-2424
* Please prepare the following items when you contact us.
・Entrance IC name
・Entrance IC/exit IC passage date and time
・Vehicle type (light car, etc./standard car/medium-sized car/large car/extra-large vehicle)
・Card number, card expiration date (please have your card ready)