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NEXCO EAST (Chiyoda-ku, Tokyo) will start a demonstration experiment of manned remote customer service using avatars at Digital Frontier Co., Ltd. (Shibuya-ku, Tokyo) and the E6 Joban Expressway Moriya service area (Out-bound). This demonstration experiment aims to improve convenience by providing a new experience that meets the diverse needs of customers by performing non-contact contact work that was previously done face-to-face with this service. Thing.
In addition, this demonstration experiment is an initiative with a company adopted in the accelerator program "DraPla Innovation Lab", which was recruited from September 3rd year of Reiwa.

Demonstration experiment outline

1. Experiment day
   June 14th (Tuesday) -June 27th (Monday), 4th year of Reiwa
2. Experiment site
   Moriya service area (Out-bound line)
   Information corner
3. Experiment contents
   A digital signage that displays avatars will be installed in the information corner in the Moriya service area (Out-bound line), and the area concierge will provide customer service remotely.
4. Purpose of implementation
   The area concierge is in charge of guidance and assistance so that customers can spend their time comfortably, but by using this service to perform the counter work that was previously done face-to-face without contact, a new lifestyle Originally, the purpose is to provide new experiences that meet the diverse needs of customers, improve convenience, and consider new ways of working for area concierges.

What is DraPla Innovation Lab?

While further promoting our open innovation and verifying technology and business models through laboratories with companies that have new technologies and service ideas, we will realize next-generation Expressway services, revitalize local communities, and social issues. The purpose is to create a business that solves the problem.
We have been supporting the "safety, security, comfort, and convenience" of our customers by connecting regions. In addition to these, we will further provide "new value" to the movement of people, things, and things, aiming for sustainable management.

We will continue to strengthen our efforts to create new value.

reference

<Digital Frontier Co., Ltd.>

<Outline of "KSIN" used in this experiment>
"KSIN" (phonetic name: Keshin, trademark pending) is an online avatar-based manned remote customer service. The facial expressions of the operating human (operator) are reflected on the avatar in real time to realize rich emotional expressions. Therefore, it is possible to realize natural communication such as face-to-face customer service through the avatar.
This service is jointly developed by Digital Frontier and Unicast Co., Ltd. (Headquarters: Hitachi City, Ibaraki Prefecture, Representative Director: Yuta Mitsubori).

<Unicast Co., Ltd.>
With the business mission of "creating a future in which humans and robots co-create," we aim to realize a society in which people can be more productive through the business utilization of communication robots.
In addition to this service, we have developed and provided corporate reception services using robots, AI temperature measurement services, etc. Utilizing the systemization know-how of customer service business cultivated in that process, we are working not only to improve efficiency but also to realize a customer service business DX that is fresh and highly satisfying for our customers.

The NEXCO EAST Group has positioned the period from 2021 to 2025 as "a period that contributes to the achievement of the SDGs and transforms into a new future society," and is making various efforts.
We believe that this" DraPla Innovation Lab" initiative will contribute to the SDGs goals No. 8 and No. 17 as business activities that lead to co-creation and social implementation of new services and products with partner companies. ..

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