We will start refunding the hikers from March 1, 2006 (Wednesday).

-Please use the mailing reception for relocation of Hika to ETC and refund. ~

  • Corporate Top
  • Press Room
  • Press Release Headquarters
  • We will start refunding the hikers from March 1, 2006 (Wednesday).

February 22, 2006
East Nippon Expressway Co., Ltd.
Shuto Expressway Co., Ltd.
Central Japan Expressway Co., Ltd.
West Japan Expressway Co., Ltd.
Hanshin Expressway Co., Ltd.
Honshu-Shikoku Expressway Co., Ltd.

  The method for accepting highway card refunds has changed from September 1, 2007. For more information, Press release document on April 26, 2007 Please refer to the.

As already informed, East Nippon Expressway Co., Ltd., capital Expressway Co., Ltd., Central Japan Expressway Co., Ltd., West Japan Expressway Co., Ltd., Hanshin Expressway Co., Ltd. and Honshu Shikoku Co., Ltd. Contact Expressway 6 companies will end the use of all highway cards (hikers) at 24:00 on March 31, 2006 (Friday).

Prior to this, from March 1, 2006 (Wednesday), refund of the remaining number of hikers will be done by mail reception or reception desk. In addition to the current reception desk for the number of hikers left over to ETC, we will also accept mail delivery.

  • Go to "DoraNavi" for details of procedures such as mailing application form.

1 Handling of your own hiker

(1) Switch to ETC
We will replace the remaining number of hikers you have with ETC.

Relocation of the remaining number of hikers to ETC is to replace the remaining number of hikers with the advance payment (balance) of the "hiker/prepayment" balance management service, and pay the fee passed by ETC on Expressway etc. Can be used for.

To transfer to ETC, it is necessary to register in advance with the "Hiker/Advance payment" balance management service. Customers who have already registered for the ETC advance payment discount service can use the "Haika/prepay" balance management service with the same user ID and password. No need to.

For details, please refer to the website of each company or contact the customer service below.

(2) Refund
We will settle the remaining number of hikers you have with the following formula and refund.

Refund amount calculation formula (fractions less than 1 yen will be rounded up.)
Refund amount = remaining number of hikers on hand x (selling price / face value)
*Reissued hikers will be calculated based on the selling price and face value of the original hikers before reissued.

2 How to apply

(1) We will accept the mail as follows, so please use it.

(I) The hiker you have entered the required information Please enclose "Highway Card Remaining ETC Replacement Application Form" or "Highway Card Refund Application Form" and send it by "registered mail" to "222-8790 Kohoku Post Office PO Box 40 Highway Card Joint Reception Center".
Please use the dedicated envelope (paid by the payee) provided for information in the toll booth, service area, and parking area. (We also accept mailing of special envelopes, so please contact the nearest contact (customer only).)
Note Please be sure to present it to the post office window.
Each application form can be downloaded from the websites of 6 companies. It is also available at the reception desk in (2).

(II) We will accept applications sent by "registered mail" accepted at the handling window within the period from March 1, 2006 (Wednesday) to February 28, 2007 (Wednesday). , Please send it during the above period.

(Ⅲ) When refunding Transfers to financial institutions such as banks, credit unions, and agricultural cooperatives (transfers to the post office are currently in preparation) I will About 3 weeks from application to transfer (about 1 month if application is concentrated) Please note that it will be charged (the transfer fee will be borne by 6 companies).

(2) In addition to the mail reception, the reception desk will be available as follows.

Reception placeReception periodReception time
East Japan Expressway,
Central Japan Expressway Co., Ltd.
And West Japan Expressway Co., Ltd.
Toll booth officeFrom Wednesday, March 1, 2006
*Open daily
Wednesday, May 31, 2006
Until 9:00-19:00.
June 1, 2006 (Thursday)
After that, from 9:00 to 18:00.
Regional Head Office /Management BureauFrom Wednesday, March 1, 2006
*Excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays (December 29th to January 3rd).
9:00~18:00
Shuto Expressway Co., Ltd.West Tokyo Management Bureau
East Tokyo Management Bureau
Kanagawa Management Bureau
From Wednesday, March 1, 2006
*Excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays (December 29th to January 3rd).
*Those who come to the counter during March will only be able to transfer money regardless of the amount. The counter is expected to be crowded, so please use the mail reception desk if possible.
9:30~18:00
Hanshin Expressway Co., Ltd.Osaka Administration Department
Kobe Administration Department
From Wednesday, March 1, 2006
*Excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays (December 29th to January 3rd).
*Those who come to the counter during March will only be able to transfer money regardless of the amount. The counter is expected to be crowded, so please use the mail reception desk if possible.
9:30~18:00
(Company) Hanshin Toll Road Service Association9:30~17:00
Honshu-Shikoku Expressway Co., Ltd.Toll booth officeFrom Wednesday, March 1, 2006
*Open daily
*Those who come to the counter during March will only be able to transfer money regardless of the amount. The counter is expected to be crowded, so please use the mail reception desk if possible.
Wednesday, May 31, 2006
Until 9:00-19:00.
June 1, 2006 (Thursday)
After that, from 9:00 to 17:00.

<Request at reception desk>

Note 1 When refunding In principle, transfer to financial institutions such as banks, credit unions, agricultural cooperatives, etc. (6 companies will bear the transfer fee).
In addition, if the refund amount is less than 50,000 yen per time, we will refund in cash at the counter if you wish.

*2 Please make sure to enter the payee's bank account when making the payment. In addition, About 3 weeks from application to transfer (about 1 month if application is concentrated) Please note that it will take.

Note 3 Please bring your driver's license, passport, etc., as we may need to verify your identity.

Note 4 It will take time to check the number of sheets, calculate the amount of money, and verify the authenticity. Also, please be aware that we may have to wait you if the counter is crowded. In addition, If you can not confirm it on the spot, we may hold it once Therefore, we would appreciate your understanding and cooperation.

Note 5 At some toll booths, the office may not be located beside the booth.

Note 6: Smart ICs installed in service areas (toll gates dedicated to ETC) and toll gates for roads managed by local road public corporations do not accept them.

Note 7: For the time being, we will accept applications as above. We will notify you again when there is a change in the reception area.

3 Handling of personal information

Your personal information will not be used for any purpose other than the replacement of hikers with ETC and the refund of hikers.

  • For details of procedures such as the mailing application form "DoraNavi" What
Contact information
(Customers only)
East Nippon Expressway Co., Ltd. (Weekdays 9:00 to 18:00)
Highway card inquiry window Hokkaido area
Highway card inquiry window Tohoku area
Highway card inquiry window Hokuriku area
Highway card inquiry window Kanto area
TEL:011-896-2600(直通)
TEL:022-227-8884(直通)
TEL:025-234-7133(直通)
TEL:03-5828-8378(直通)
Shuto Expressway Co., Ltd. (Weekdays 9:30-18:00)
Coupon ticket/hiker consultation roomTEL:03-3539-9409(直通)
Central Japan Expressway Co., Ltd. (Weekdays 9:00-18:00)
Highway card inquiry window Kanto area

Highway card inquiry center Chubu area
TEL:045-475-9212(直通)
TEL:0426-92-3631(直通)
TEL:052-222-1488(直通)
West Japan Expressway Co., Ltd. (Weekdays 9:00-18:00)
Highway card inquiry window Kansai area
Highway card inquiry window Chugoku area
Highway card inquiry window Shikoku area
Highway card inquiry window Kyushu area
TEL:06-6344-9230(直通)
TEL:082-211-1121(直通)
TEL:087-811-7385(直通)
TEL:092-716-9320(直通)
Hanshin Expressway Co., Ltd. (Weekdays 9:15-17:30)
Customer CenterTEL:06-6576-1484(直通)
Honshu-Shikoku Expressway Co., Ltd. (Weekdays 9:00-17:30)
Kobe Management Center Management Sales Division
Naruto Management Center Management Sales Division
Okayama Management Center Management Sales Division
Sakaide Management Center Management Sales Division
Shimanami Onomichi Administration Center Administration Sales Division
Shimanami Imabari Management Center Management Sales Section
TEL:078-709-0084(代表)
TEL:0886-87-2166(代表)
TEL:086-483-1100(代表)
TEL:0877-45-5511(代表)
TEL:0848-44-3700(代表)
TEL:0898-23-7250(代表)