Tohoku Expressway (Out-bound) Shiraishi IC-Murata IC regarding the transfer adjustment of ETC car toll due to suspension of traffic is not reflected (apology)

Target traffic

1. Target closed section
Tohoku Expressway (Out-bound) Shiraishi IC-Murata IC

2. Target closing time
Monday, December 25, 2006 5:35-8:40

3. Target traffic method
During the above-mentioned traffic closure time period, some ETC vehicles left the Tohoku Expressway from either the Shiraishi Toll Gate or the Kunimi Toll Gate, and then transferred from the Murata Toll Gate to the Tohoku Expressway Expressway or Yamagata Expressway again.

4. Event
Occasionally the billing amount from the credit card company does not reflect the charge adjustment due to the suspension of traffic.

5. How to respond
We will refund by one of the following methods.
(1) Refund the next time you request a credit card
(2) Refund by adjusting the balance of the free mileage reduction amount of the mileage service
(3) Refund by adjusting the balance of the "Hiker/prepayment" balance management service

• If you have used the mileage reduction amount or hiker balance before, we will put it back into the mileage reduction amount or hiker balance.
  If you have never used the mileage reduction amount or hiker balance, we will refund it at the time of billing from the credit company.

6. Notes
For transfer adjustments from tollgates other than the Murata tollgate, there is no problem because the billing amount is after the transfer adjustment.

7. Transfer adjustment
Please see DoraNavi for transit adjustments for Expressway tolls.