Joshinetsu Expressway (Out-bound) Nakago IC-Joetsutakada IC due to suspension of transfer of ETC car toll due to suspension of traffic (apology)
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- Notice
- Important notice to customers
- Joshinetsu Expressway (Out-bound) Nakago IC-Joetsutakada IC due to suspension of transfer of ETC car toll due to suspension of traffic (apology)
January 15, 2007
East Nippon Expressway Co., Ltd.
Niigata Regional Head Office
It was confirmed that some of the adjustments for transit charges for ETC vehicles due to suspension of traffic from Nakago IC to Joetsu Takada IC were not reflected in the Joshinetsu Expressway (Out-bound /Joetsu JCT direction). We sincerely apologize for causing any inconvenience to our customers.
Target traffic
- Target closed section
Joshinetsu Expressway (Out-bound) Nakago IC-Joetsutakada IC - Target suspension time
(1) December 28, 2006 (Thursday) 23:35-2:00 the following day
(2) Saturday, December 30, 2006 13:46-16:20 - Target traffic method
During the above-mentioned closed hours, an ETC vehicle once exited the Joshinetsu Expressway from one of the "Nakago Toll Gate/Myoko Kogen Toll Gate/Arai PA Smart Toll Gate" and again to "Nakago Toll Gate/Myoko Kogen Toll Gate/Arai PA Some of the customers who have transferred to the Joshinetsu Expressway or Hokuriku Expressway from any of the smart toll gates, Joetsu Takada toll gates, Joetsu toll gates and Meitachi Tanihama toll gates
- Occurrence event
Occasionally, the amount charged by the credit card company does not reflect the charge adjustment due to the suspension of traffic. - How to respond
We will refund by one of the following methods.
(1) Refund the next time you request a credit card
(2) Refund by adjusting the balance of the free mileage reduction amount of the mileage service
(3) Refund by adjusting the balance of the "Hiker/prepayment" balance management service- If you have used the mileage reduction amount or hiker balance before, we will put it back into the mileage reduction amount or hiker balance.
If you have never used the mileage reduction amount or hiker balance, we will refund it at the time of billing from the credit company.
- If you have used the mileage reduction amount or hiker balance before, we will put it back into the mileage reduction amount or hiker balance.
- Please note
There is no problem with the transfer adjustment for the In-bound line in the same section, as the billing amount is after the transfer adjustment. - Transfer adjustment
Please see DoraNavi for transit adjustments for Expressway tolls.
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NEXCO東日本 新潟支社 料金グループ
TEL:025-234-7140(平日:9時~17時25分)