About card renewal application procedures and new application procedures
- Corporate Top
- Notice
- Important notice to customers
- About card renewal application procedures and new application procedures
March 8, 2020
East Nippon Expressway Co., Ltd.
About the application procedure for the hometown return pass card (green) that can be used after November 2023
- The free treatment for people living in areas where nuclear power plant accidents are hazardous has been extended until March 31, 2020 (Monday).
- The "Hometown Return Passage Card" was updated on November 1, 2020, and the "Hometown Return Passage Card (pink color)" can no longer be used after that date. Currently, only the "Hometown Return Card (green)" can be used.
- Those who currently have a "Hometown Return Card (green) (including the certificate for those who have a certificate related to the travel route)" will continue to receive the card after April 1, 2020. You can use your existing card.
- A prior renewal application is required to issue a "Hometown Return Card (green)".
- 申請手続きに必要な更新申込書は、「ふるさと帰還通行カード（桃色）」をお持ちの方へ、お届けいただいている住所宛てに、簡易書留にて送付しています。申込書がお手元にない方は、現在お持ちのカードをお手元にご用意の上、NEXCO東日本お客さまセンターあてにご連絡ください。（0570-024-024又は03-5308-2424）
- Once you receive the application, please fill out the necessary information on the application form, attach a photograph of your face, prepare a document for identification, and confirm that you were residing at the time of the Great East Japan Earthquake (hereinafter referred to as the "time of the disaster"). Please apply at your local government office. If you live far away and find it difficult to apply at your local government office, we also accept applications by mail. (The cost will be borne by the applicant.)
- For those who have completed the application procedure for card renewal, we will send you a "Hometown Return Pass Card (green)" by simple registered mail (forwarding is not possible). You can use the card as soon as you receive it.
(Reference) Press release dated March 8, 2020
"Free Expressway access for people evacuated from warning areas due to nuclear power plant accident"
~Extended until March 31, 2020~
Please note that the types of cards issued vary depending on the municipality where you lived at the time of the disaster.
I. People from Minamisoma City (former evacuation zone and difficult-to-return zone), Namie Town, Futaba Town, Okuma Town, Tomioka Town, Katsurao Village, and Iitate Village
You will be issued a card with your name (in katakana), the name of the municipality you lived in at the time of the disaster, and a photograph of your face.
→ Click here for card update application procedures
II. Tamura City, Minamisoma City (areas excluding the former restricted areas and difficult-to-return zones), Date City, Kawamata Town, Hirono Town, Naraha Town, Kawauchi Village
You will be issued a card that includes your name (in katakana), the name of the municipality you lived in at the time of the disaster, your facial photo, and the section you have applied for in advance and has been accepted.
(If the stated section is [Minamisoma ⇔ Sendai Airport])
![Image image 2 when the stated section is [Minamisoma ⇔ Sendai Airport]](/news/cms_assets/news/2023/03/20/05.jpg)
→ Click here for card update application procedures
- The free measure is only applicable to driving that uses the IC as the entrance and exit for the section of use written on the card (if a certificate is issued, the section of use written on the certificate is also included). If you get on or off the train during the middle of the road or drive beyond that section, you will be required to pay the fare for the entire section actually traveled.
About application procedures for card renewal
I. Those who lived in Minamisoma City (former caution zone and difficult-to-return zone), Namie Town, Futaba Town, Okuma Town, Tomioka Town, Katsurao Village, and Iitate Village at the time of the disaster.
Driving that enters or exits at any of the Fukushima prefecture ICs (excluding smart ICs) and Joban Expressway IC is eligible for free travel.
(For those who lived in Futaba Town, Tohoku Expressway Kazo IC and Joban Expressway Sakuratsuchiura IC are also eligible.)
- When you receive the application form, please read the enclosed "Important Notice" carefully, fill in the necessary information on the application form, attach a photograph of your face, prepare a document for identity verification, and prepare your residence in the event of a disaster. Please apply at your local government office. If it is difficult for you to apply at the local government office because you live far away, you can also apply by mail. (Costs will be borne by the applicant.)
- Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.
- We may not be able to update your card if the purpose of use does not match the purpose of the system.
II. Those who lived in Tamura City, Minamisoma City (areas excluding the former caution zone and difficult-to-return zone), Date City, Kawamata Town, Hirono Town, Naraha Town, and Kawauchi Village at the time of the disaster.
- Only trips that use the IC as the entrance and exit for the section applied for at the time of card renewal are eligible for the free service.
- Applications can be made for sections whose entrance or exit is either an IC within Fukushima Prefecture (excluding Smart IC) or Joban Expressway IC.
- If you get on or off the train during the usage section that you applied for and wrote on your card (including the usage section that is written on the certificate if a certificate is issued), or if you drive beyond that section, the actual Please note that you will be required to pay for the entire distance traveled.
However, this does not apply if the IC in that section cannot be used due to road closure. Please check here for handling when the road is closed.
- When you receive the application form, please read the enclosed "Important Notice" carefully, fill in the necessary information on the application form, attach your photo, and apply at the local government office where you lived at the time of the disaster. . If it is difficult for you to apply at the local government office because you live far away, you can also apply by mail. (Costs will be borne by the applicant.)
- Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.
- Up to 4 of the applied sections will be listed on the renewal card, and 5 or more sections will be listed on the "Certificate of Travel Route Based on the Hometown Return Card."
- When applying, if you are using up to 4 sectors, please fill out the application form for card renewal and apply. If you are going to use the 5th to 10th section, please also fill in Attachment 1 "Moving route using the hometown return pass card (5th to 10th section)" enclosed with the application form and apply together with the application form.
- If you use more than 11 sections, please download Attachment 2 "Movement route using Furusato Return Pass Card (11 sections or more)" from here [PDF: 433KB], and attach the card renewal application form and Attachment 1 Please apply.
- Click here for a list of ICs within Fukushima Prefecture (excluding smart ICs) and Joban Expressway Doyamamoto IC that can be used as an entrance or exit when applying for a usage section (ICs that may be listed on the application form). Please check from (" Road order [PDF: 700KB]" and "Japanese syllabary order [PDF: 418KB]").
- An error occurred when applying for a usage section. Before applying, please carefully check the list of available ICs above and also check here [PDF: 519KB].
- If the purpose of use does not match the purpose of the system, we may not be able to update your card or accept your application for the usage section.
About municipality window
自治体窓口、受付場所、問合せ先等の詳細については、こちら【PDF：164KB】からご確認ください。
Documents for identity verification at the time of application
Please present the identity verification document required at the time of application by one of the following methods (1) to (3).
| (1) Method of presenting one or more documents with photos | Individual number card (My number card), driver's license, passport, handicapped person's handbook, identification card issued by a national or local government organization |
| (2) Method of presenting one or more of each of the documents listed in <i>and <ii> on the right (2 or more in total) | <i> Documents issued by the national or local governments, such as basic resident registration cards, health insurance cards, and pension handbooks without a photo attached |
| <ii> Student ID card, identification card with face photo issued by corporation, etc. Qualification certificate issued by the national or local government, excluding the documents listed in (1), with a photograph |
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| (3) Method of presenting two or more of the documents listed in <i>of (2) | Two or more documents listed in <i>of (2) |
- All documents must be originals when presented at the counter.
About mailing application and agent application
Applications will be accepted by mail or by a substitute.
| Application by mail | If you live far away and find it difficult to apply at your local government office, we also accept applications by mail. Please mail the card renewal application form (if you need to apply using Attachment 1 or Attachment 2, please include each document) and a copy of the identity verification documents listed above to the local government office where you lived at the time of the disaster. . If you apply by mail, the cost will be borne by the applicant. Additionally, if there are any missing or incomplete documents, the local government may return them and you may need to resubmit them. For more information, please check the application form and the enclosed "Important Notice". |
|---|---|
| Agent application | It is also possible to apply by proxy. Required documents differ depending on whether the representative is from the same household or not.
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About new application procedures
- A "Hometown Return Card" will be issued to those in (1) and (2) below who apply at the local government office where they lived at the time of the disaster.
- Those who lived in a restricted area designated by the government at the time of the disaster
- For specific warning areas, etc., please see here.
- Those whose place of residence has been set as a specific recommended evacuation site
- Those who lived in a restricted area designated by the government at the time of the disaster
- Please click here for an overview of the free measures available using the "Hometown Return Pass Card."
- 申込みされる方は、NEXCO東日本お客さまセンター（0570-024-024 又は 03-5308-2424）にご連絡ください。
被災時に居住されていた自治体名をお伺いした上で新規申込書を郵送いたしますので、申込書に必要事項を記入、顔写真を貼付の上、被災時に居住されていた自治体窓口でお申込みください。 - 自治体窓口の設置場所及び連絡先については、こちら【PDF：164KB】をご確認ください。
- Please check here for the identity verification document required at the time of application.
- For application by mail and proxy application, please click here.
- Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.
Procedures for changing application details
- Please contact NEXCO EAST Customer Center.
- If you wish to change your name, address, or telephone number, we will accept the changes by telephone. We will not be able to send you important notices, so please be sure to let us know if there are any changes.
- If you have a "Furusato Return Pass Card" with the sections you applied for when renewing your card or applying for a new card and wish to change, add, or delete the sections you apply for, we will send you an application form to change the sections you use. Please fill out the application form and apply at the local government office where you lived at the time of the disaster. If you add or change a section of use, you will not be able to use that section until the procedure is completed and a "Furusato Return Pass Card" or a certificate showing the section of use after the addition or change is issued.
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