About card renewal application procedures and new application procedures

For those who have a hometown return pass card

This free measure applies to vehicles used for temporary return home in order to rebuild one's life.

​Please use the card in accordance with the purpose of use stated in the application form when applying for the card, and refrain from using the card for purposes that are not in line with the purpose of the card system.

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• The free treatment for people living in areas where nuclear power plant accidents are hazardous has been extended until March 31, 2020 (Monday).

(Reference) Press release dated March 8, 2024
"Free Expressway transportation for those evacuated from restricted areas due to the nuclear accident"
-Extended until March 31, 2025-

• The "Hometown Return Passage Card" was updated on November 1, 2020, and the "Hometown Return Passage Card (pink color)" can no longer be used after that date. Currently, only the "Hometown Return Card (green)" can be used.

(Reference) Notice of October 20, 2020: The "Hometown Return Card" will be replaced on November 1, 2020.

• If you currently have a "Hometown Return Passage Card (green) (including any certificate related to your travel route if you have one)", you will be able to continue using your card after April 1, 2024.
• ​A prior renewal application is required to issue a "Hometown Return Card (green)".
• 申請手続きに必要な更新申込書は、「ふるさと帰還通行カード（桃色）」をお持ちの方へ、お届けいただいている住所宛てに、簡易書留にて送付しています。申込書がお手元にない方は、現在お持ちのカードをお手元にご用意の上、NEXCO東日本お客さまセンターあてにご連絡ください。（0570-024-024又は03-5308-2424）
• ​Once you receive the application, please fill out the necessary information on the application form, attach a photograph of your face, prepare a document for identification, and confirm that you were residing at the time of the Great East Japan Earthquake (hereinafter referred to as the "time of the disaster"). Please apply at your local government office. If you live far away and find it difficult to apply at your local government office, we also accept applications by mail. (The cost will be borne by the applicant.)
• For those who have completed the application procedure for card renewal, we will send you a "Hometown Return Pass Card (green)" by simple registered mail (forwarding is not possible). You can use the card as soon as you receive it.

Please note that the types of cards issued vary depending on the municipality where you lived at the time of the disaster.

About application procedures for card renewal

I. Those who lived in Minamisoma City (former caution zone and difficult-to-return zone), Namie Town, Futaba Town, Okuma Town, Tomioka Town, Katsurao Village, and Iitate Village at the time of the disaster.

Driving that enters or exits at any of the Fukushima prefecture ICs (excluding smart ICs) and Joban Expressway IC is eligible for free travel.
(For those who lived in Futaba Town, Tohoku Expressway Kazo IC and Joban Expressway Sakuratsuchiura IC are also eligible.)

• When you receive the application form, please read the enclosed "Important Notice" carefully, fill in the necessary information on the application form, attach a photograph of your face, prepare a document for identity verification, and prepare your residence in the event of a disaster. Please apply at your local government office. If it is difficult for you to apply at the local government office because you live far away, you can also apply by mail. (Costs will be borne by the applicant.)
• Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.
• We may not be able to update your card if the purpose of use does not match the purpose of the system.

II. Those who lived in Tamura City, Minamisoma City (areas excluding the former caution zone and difficult-to-return zone), Date City, Kawamata Town, Hirono Town, Naraha Town, and Kawauchi Village at the time of the disaster.

• Only trips that use the IC as the entrance and exit for the section applied for at the time of card renewal are eligible for the free service.
• Applications can be made for sections whose entrance or exit is either an IC within Fukushima Prefecture (excluding Smart IC) or Joban Expressway IC.
• If you get on or off the train during the usage section that you applied for and wrote on your card (including the usage section that is written on the certificate if a certificate is issued), or if you drive beyond that section, the actual Please note that you will be required to pay for the entire distance traveled.
  However, this does not apply if the IC in that section cannot be used due to road closure. Please check here for handling when the road is closed.

• When you receive the application form, please read the enclosed "Important Notice" carefully, fill in the necessary information on the application form, attach your photo, and apply at the local government office where you lived at the time of the disaster. . If it is difficult for you to apply at the local government office because you live far away, you can also apply by mail. (Costs will be borne by the applicant.)
• Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.
• Up to 4 of the applied sections will be listed on the renewal card, and 5 or more sections will be listed on the "Certificate of Travel Route Based on the Hometown Return Card."
• When applying, if you are using up to 4 sectors, please fill out the application form for card renewal and apply. If you are going to use the 5th to 10th section, please also fill in Attachment 1 "Moving route using the hometown return pass card (5th to 10th section)" enclosed with the application form and apply together with the application form.
• If you use more than 11 sections, please download Attachment 2 "Movement route using Furusato Return Pass Card (11 sections or more)" from here [PDF: 433KB], and attach the card renewal application form and Attachment 1 Please apply.
• For a list of interchanges that can be used as entrances or exits (except for smart interchanges) in Fukushima Prefecture and Yamamoto Interchange on Joban Expressway when applying for a section of use, please see here (" Road Directions [PDF: 415KB]" "Alphabetical order [PDF: 418KB]") for more information.
  
  • An error occurred when applying for a usage section. Before applying, please carefully check the list of available ICs above and also check here [PDF: 519KB].
• If the purpose of use does not match the purpose of the system, we may not be able to update your card or accept your application for the usage section.

About municipality window

For details on local government counters, reception locations, and contact information, please click here [PDF: 164KB].

Documents for identity verification at the time of application

Please present the identity verification document required at the time of application by one of the following methods (1) to (3).

• All documents must be originals when presented at the counter.

About mailing application and agent application

Applications will be accepted by mail or by a substitute.

About new application procedures

• A "Hometown Return Card" will be issued to those in (1) and (2) below who apply at the local government office where they lived at the time of the disaster.
  1. Those who lived in a restricted area designated by the government at the time of the disaster
     
     • For specific warning areas, etc., please see here.
  2. Those whose place of residence has been set as a specific recommended evacuation site
• Please click here for an overview of the free measures available using the "Hometown Return Pass Card."
• 申込みされる方は、NEXCO東日本お客さまセンター（0570-024-024　又は　03-5308-2424）にご連絡ください。
  被災時に居住されていた自治体名をお伺いした上で新規申込書を郵送いたしますので、申込書に必要事項を記入、顔写真を貼付の上、被災時に居住されていた自治体窓口でお申込みください。
• For the location and contact information of local government counters, please see here [PDF: 164KB].
• Please check here for the identity verification document required at the time of application.
• For application by mail and proxy application, please click here.
• Before applying, you must agree to the "Furusato Return Pass Card Terms of Use" and "Furusato Return Pass Card Privacy Policy". Please check here.

Procedures for changing application details

• Please contact NEXCO EAST Customer Center.
• If you wish to change your name, address, or telephone number, we will accept the changes by telephone. We will not be able to send you important notices, so please be sure to let us know if there are any changes.
• If you have a "Furusato Return Pass Card" with the sections you applied for when renewing your card or applying for a new card and wish to change, add, or delete the sections you apply for, we will send you an application form to change the sections you use. Please fill out the application form and apply at the local government office where you lived at the time of the disaster. If you add or change a section of use, you will not be able to use that section until the procedure is completed and a "Furusato Return Pass Card" or a certificate showing the section of use after the addition or change is issued.