Regarding transit adjustment due to suspension of traffic on the Kan-Etsu Expressway (Out-bound Shibukawa Ikaho IC ~ Showa IC) that occurred on April 3

NEXCO EAST Kanto Regional Head Office (Saitama, Saitama) manages Kan-Etsu Expressway, which is used for some customers other than ETC at the time of the following suspension of traffic. It is possible that the fare transfer adjustment was not done properly.

We deeply apologize for any inconvenience caused to our customers.

Target customers

Kan-Etsu Expressway Shibukawa Ikaho Interchange (hereinafter IC) that occurred at night on Sunday, April 3, 2016 (Out-bound between Showa IC) Kan-Etsu Expressway Shibukawa Ikaho Exit the general lane at the toll gate exit on Sunday, April 3 from around 22:25 to around 23:00, exit Expressway, and after traveling on the general road, transfer to Expressway again. Some customers who were driven.

If you are connecting via ETC, the toll fee will be adjusted correctly.

Requests to customers

We sincerely apologize for any inconvenience, but please contact our Customer Center.

Kan-Etsu Expressway After confirming the receipt received at the Shibukawa Ikaho toll gate and the receipt received when transferring again, if the transit adjustment of the toll is necessary , The price will be adjusted and adjusted.

In addition, regarding the method of calculating transit adjustment charges, please refer to our website "DraPla" >> "Q&A information" >> "Toll charges (check the charges)" >> "Q3. Please tell me about the fare adjustment when you get off the Expressway due to suspension of traffic and then transfer again. You can also check

Contact Information

NEXCO東日本お客様センター
TEL：0570-024-024（24時間）
PHS、IP電話のお客さま：03-5338-7524