Initiatives based on customer feedback
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- Initiatives based on customer feedback
Introduction of improvement cases
We would like to introduce examples of improvements based on the opinions and requests of our customers.
- (FY2022)
- How Dora Wari Membership Registration Works
- Efforts to provide traffic information on Sasson Expressway and Hokkaido Expressway
- Kan-Kan-Etsu Expressway Kamisato SA (Out-bound line) Installation of baby corner fixtures
- (Reiwa 3rd year)
- Review of "03-" phone number display at Customer Center
- Efforts to add road markings near Murata IC on the Tohoku Expressway
- Kan-Etsu Expressway Miyoshi PA (In-bound line) Reverse run measures
- Efforts to ensure that customers can use the Expressway safely
- Efforts to curb parking of different types of vehicles in the Tohoku Expressway Kunimi SA (upper and lower) bus priority mass
- (2020 degree)
- Efforts to call attention at Nopporo PA
- Minamisou Bakajima SA toilet guidance activities
- Kurosaki PA toilet initiatives
- Countermeasures against reflection on the back of the Ban-Etsu Expressway
- Efforts to make customers use Dora-wari conveniently
- Bandaisan SA (above) Toilet improvement efforts
- Addition of printers for issuing ETC usage history
- Distribution of FAQ videos on digital signage at rest facilities
- (2019 degree)
- Highway Walker Map Improvement
- Efforts to improve guide signs at the entrance of SHIRIBESHI EXPRESSWAY Yoichi IC
- Dora-DraPla Dora-wari Plan Efforts to change the usable period
- Initiatives to understand business related to lane regulation
- Kilometer Post View of Highway Walker Map
- Efforts to improve toilets at Sunagawa SA
- Initiatives for safety measures at Kunimi SA
- Initiatives to improve services at Yamagata PA and Nanyo PA
- Measures to prevent tilting driving
- (2018)
- ETC usage history printer expansion
- Improvement of public relations materials on alternative road (free) measures for parallel national road disasters caused by 2016 Typhoon No. 10
- Sendai-Nanbu Road guide sign installed
- Tohoku Expressway Tsurusu PA Parking Countermeasures
- Keiyo Road Miyanogi Improvement of JCT sign
- Joban Expressway Misato JCT / Kan-Etsu Expressway Oizumi JCT Improvement of marking lines and signs
- Hokuriku Expressway Tatehama IC exit congestion countermeasures
- Hokuriku Expressway Nagaoka Kita SIC Information sign installation
- Dorawari website display improvement